CANCELLATION POLICY

 

All New Reservations are given a notice upon booking to review, generally via email.  Our notice is also clearly placed around our salon.  Please allow 48 hours notice for ALL changes (color only this time/cut only this time, reschedules, etc) or any cancellations to be arranged.  This helps our stylist better serve you and all our guests by better accommodating our wait lists and making necessary adjustments to your reservation.  

 

ALL appointments cancelled reservations within 24 hours will result in a 50% fee of the originally scheduled service(s).  This is to be paid prior to rescheduling any future reservations.

 

ALL NO SHOWS will be charged 100% of the booked service and is to be paid prior to rescheduling any future appointments.  A non-refundable deposit of 50% is required for ALL future reservations.  

 

LATE POLICY:  All guests are asked to arrive 5 minutes prior to their scheduled reservations.  ANY guest arriving later than 10 minutes, you will be asked to reschedule and charged a missed reservation fee of 50% of the original service(s) booked.  

 

It is understood that life happens and often circumstances do arise.  Each reservation is set to ensure ample time to be given to both you and each guest.  We ask that everyone respects this.  Please understand that this is not personal and is solely to protect each stylists business and our business practices.  

 

ALL fees must be received prior to future booking. 

 

"WHAT IF I'M SICK OR MY STYLIST GETS SICK?" 

 

Sickness is inevitable for both the client and the stylist. Clients who have experienced illness, cared for an ill family member or been exposed to COVID. Diarrhea, fever, vomiting or any contagion within the last 4 hours, should notify their stylist of a need to reschedule no later than 12 hours prior to their reservation.  Clients will be notified no later than the morning of their appointment of an illness of the stylist that requires their appointment to be rescheduled.  It is important that everyone in and behind the chair stays in good health.  A fee of 50% of the scheduled service, up to $50 will be charged to the guest at cancellation/rescheduling.  

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NO Refunds.  Time and product come at a cost, however, we guarantee our work.  We will always do our best to offer a reworking if deemed necessary by the indvidual stylist and at their discretion. All rework requests must be made within seven (7) days of your original service date.  All extension purchases are non refundable.  upon purchase, we will be happy to store your extensions up to 3 months from the last service date or the original purchase date.  

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FAQ

 

"I WANT TO MAKE AN APPOINTMENT, HOW DO I DO THAT?"

 

Great question!  The best way to start is with a complementary consultation* and well, we ask EVERYONE to meet us this way!  This complementary service* takes approximately 15 minutes and saves a ton of time  in creating a plan moving forward. During this time you and your stylist will get to discuss your goals, hair history, home care and ultimately, cost.  This time will also help to determine timing and a maintenance plan that is needed in order to work together.  This is where you get a chance to get all of your questions answered and your stylist gets a great game plan for creating the best result for both you and your hair.  *Extension consultations have $25 non refundable deposit.

 

 

“What is the BEST way to protect my color from fading?” 

 

1. Please wait a minimum of 48 hours before washing your hair.  The longer, the better.  

2. Cooler/Tepid water is BEST when shampooing and conditioning your hair. 

3. Use Stylist Recommeded/Salon Quality product.  (No, NO to Amazon/Target/Kroger) 

4. Use a shower cap on days you are NOT washing your hair. 

5. Towel blot-Don’t rub with a micro fiber towel or old t-shirt.  

6. Always blow-dry on Medium and NEVER go to bed with a wet head. 

7. Back down from the heat of hot tools (ask for your hair type)

8. Use a silk or satin pillowcase in place of cotton

 

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“I can get that same product on Amazon, right?”

 

This is our FAVORITE question! 

The answer is NO!

 

Here’s why.  Often the product you can see or get through Amazon/Target/Kroger etc, that have been recommended by your stylist, are NOT THE SAME.  It is common these products have often been “deferred”-meaning  they have been watered down, replaced or altered in some way. Often using the same packaging seen as professional & REPLACING WITH HARMFUL INGREDIENTS AT CHEAPER COSTS.  The major concerns for you as a consumer is mild to severe allergic reactions and often give a bad name for a great product recommendation that has been tailored to you.  As your stylist, we will always make suggestions in the best interest and success of your hair health.  It is greatly appreciated and a show of support in our business when you purchase through us and our salon.  

 

“What if I decide I do not like my hair?”

 

While we never offer refunds, we do offer a guarantee.  This is why a consultation is KEY.  The hope is with a thorough consultation, we can avoid this worry.  If we do have to cross this bridge, we offer a  “two week guarantee” on color services when you purchase an at home maintenance routine through your stylist.  This is complimentary.  All extension services are 100% non refundable.  WE ASK THAT YOU Please direct all concerns directly to your stylist and know that we take pride in our work.  We appreciate and encourage you to let us know if you are dissatisfied, as we will work to remedy the issues as quickly as possible.  

 

"Do you run any specials or promotions?”

 

Absolutely!  

Watch our website and social media accounts for the latest deals and discounts! 

We also offer a referral program.  This means both you and your guest will receive a “thank you” at your next appointment.  we always love & appreciate a shout out!